• Online Dispute Resolution

The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, Ocean’s 9, LDA, provides all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (“dispute resolution entity”) that will help you to resolve the dispute in question.

So, if you were unhappy with the purchase of a good or service on our website, or with the solution we presented to resolve a situation, you can access this official website https://ec.europa.eu/consumers/odr/main /index.cfm?event=main.home2.show&lng=PT and expose your dispute.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in court.

As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.

Suggestions of Alternative Dispute Resolution Entities:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

http://www.arbitragemdeconsumo.org/

Centro de Arbitragem de Conflitos de Consumo de Lisboa

http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

http://www.triave.pt/

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

http://www.ciab.pt/pt/

CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros

https://www.cimpas.pt/